Terms of use and legal notice

Legal notice

Publisher and seller: Ahmed Yacine Bouferroum, an individual, Algeria. Contact: support@nolapso.com.

Nolapso is an independent service published by an individual. Publication director: the publisher.

Paid plans, once they open, are sold through Paddle.com, our online reseller and Merchant of Record, which processes orders and payments. See also the Refund policy.

Website host: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Allemagne / Germany, +49 9831 505-0.

The service

Nolapso helps you track subscriptions and contracts: you import a document, forward an email or enter the details, you confirm the dates and amounts yourself, then Nolapso sends you email reminders. An assistant answers your questions about your workspace.

Nolapso does not provide legal, financial or tax advice. Proposals, summaries and answers produced by AI can contain mistakes: they are suggestions for you to check. Only information you confirm triggers reminders.

Nolapso never sends cancellations or letters to your suppliers on your behalf.

Free beta

The service is currently offered free of charge as a beta. Features may change or be limited. If paid plans open, you will be told in advance and nothing will be charged without your explicit agreement.

Paid plans, once they open

This section applies only once paid plans open. Until then the service stays free as described above and nothing is charged without your explicit agreement. To buy, you must be an adult or act for a business.

Subscriptions. Premium and Business are paid by the month or by the year. A subscription renews automatically at the end of each period, at the price shown when you subscribed, until you cancel it. You can cancel online at any time, in Settings, Plan and usage, Cancel subscription; you receive a confirmation by email. Cancellation takes effect at the end of the current period, which is already paid. For a yearly subscription, we email you between three months and one month before it renews, to remind you that you can choose not to renew and by which date.

Founding price. If our prices change later, a subscription keeps the price it started with for as long as it stays active. Only a new subscription, after a cancellation or an ended subscription, takes the prices shown at that time.

Free trial. Once paid plans open, if you choose Premium or Business on the pricing page and sign up from that plan, your workspace gets that plan for 14 days, with 5 users for Business, without a card and without payment. Signing up from the Free plan, or without choosing a plan, gives the Free plan without a trial. One trial per account. When the trial ends, the workspace moves to the Free plan unless a plan has been bought: nothing is deleted, reminders keep running, and only additions above the Free limits are blocked.

Business plan. It is for professionals who buy it for their business, and its prices exclude taxes. It includes 5 users; each member of the workspace takes one user. An admin can add users at any time: each user beyond the 5 included adds the per-user price shown on the pricing page, and the difference for the rest of the current period is charged at once, in proportion to the time left. Removing users lowers the price from that change and the unused part is deducted from later invoices. The number of users cannot be lower than the number of members.

One-time payment. Premium can also be bought with a single payment, as the founders offer: only for the first 100 buyers or until 31 December 2026 (Paris time), whichever comes first. It gives the workspace the Premium plan for as long as Nolapso operates the service, with the same limits as monthly Premium and subject to fair use: automated or abusive use well beyond normal personal use may be limited after we warn you. The purchase belongs to the workspace and cannot be transferred. If Nolapso stops operating the service, we tell you at least 90 days in advance and you can export your data during that time. If it stops less than 24 months after your payment, we refund the share for the months left in those 24 months.

Orders and payment. Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders: it charges the payment, adds and remits VAT or sales tax where due, issues the receipt and invoice, and handles payment questions and refunds. Paddle’s Buyer Terms (https://www.paddle.com/legal/buyer-terms) apply to the purchase itself; these terms apply to your use of Nolapso.

Prices. The currency follows your country: euros in the euro area, US dollars everywhere else, with the same amounts; there is no currency choice. Premium prices include taxes; Business prices exclude them and Paddle adds any tax due at checkout. If the country you enter at checkout uses the other currency, the checkout switches to it before you pay: the final amount Paddle shows before payment is the amount paid. A workspace that has already paid keeps its currency. Paddle emails you a receipt for each payment; your payments and invoices are also available from the billing portal and on paddle.net. If a renewal payment fails, paid features stay for 14 days from the first failed attempt, so you can update your payment method. If the payment has not succeeded within these 14 days, the subscription ends and the workspace returns to Free; your data is kept.

Right of withdrawal and 14-day refund. Within 14 days of buying Premium, as a subscription or with the one-time payment, you can withdraw without giving a reason. This is your right if you are a consumer, and we apply it to every Premium purchase. Use the Withdraw from your purchase button in Settings, Plan and usage, write to us at support@nolapso.com from your account’s address, for example: “I withdraw from my purchase of the [plan name] plan on [date].”, or ask Paddle through the link in your receipt or on paddle.net. You receive an acknowledgement by email. Paddle refunds the full amount paid within 14 days, to the payment method used. The Premium plan ends: a subscription is cancelled at once, and the workspace returns to the Free plan without losing any data. Our Refund policy gives the details.

Refunds. Apart from the right of withdrawal and the cases the law provides for, a period that has started is not refunded. A full refund of a one-time payment ends the workspace’s Premium plan. A payment dispute decided in the payer’s favor ends the paid plan it concerns: a subscription is cancelled at once. In both cases the workspace returns to Free without losing any data; a partial refund keeps the plan.

Legal guarantee. Paid plans are covered by the legal guarantee of conformity for digital content and services (articles L224-25-1 and following of the French Consumer Code). If the service does not conform, write to us: we bring it into conformity within a reasonable time or, failing that, you can get a price reduction or end the contract.

Business customers. If you buy for your professional activity, the rules reserved for consumers, including the right of withdrawal and consumer mediation, do not apply. Payment is made in advance, to Paddle. Our liability to a business customer is limited to the amounts paid for the workspace in the last 12 months, except in case of gross negligence or intentional misconduct.

Promotional and gift codes

Nolapso may offer promotional codes that lower the price of a purchase and gift codes that give Premium for life at no charge. A code has no cash value, can be used only on the terms stated when it is given and may be withdrawn before it is used; a gift code is not refundable and is not a Founders purchase.

Your account

You must provide a valid email address and keep your password confidential. You are responsible for activity on your account and for the people you invite to your workspace.

The service is intended for people aged 15 or over.

Your content

You keep ownership of the documents and information you import. You only allow us to store and process them to provide the service to you.

Only import documents you have the right to use, including any data about other people they contain. You may not use Nolapso for unlawful content, to try to access other people’s data or to disrupt the service.

Reminders and liability

Nolapso is an aid. We do our best to keep the service running and to send reminders on time, but email delivery also depends on your mailbox and on third-party providers: a reminder may arrive late, land in spam or not arrive. Check the dates you confirm and keep your own markers for an important deadline.

We are liable for damage caused by our own failures, as provided by law. We are not liable for damage caused by information you entered or confirmed incorrectly, by your mailbox or a network, or by force majeure. Nothing in these terms limits the rights the law gives you as a consumer.

Closing your account

The owner of a workspace can export its data and delete the workspace at any time from the settings. To also delete your sign-in account (your email address), use Delete my account in Settings, or write to us at support@nolapso.com: we do it within one month. Deletion from Settings takes effect at once; backups are overwritten on their normal rotation, as our Privacy policy states.

We may suspend or close an account in case of abusive or unlawful use, after warning you when possible.

If Nolapso stops

If we decide to stop the service, we tell every account holder by email at least 90 days before the last day. Until that last day the service keeps working, and the owner and admins of each workspace can export all its data in the formats the app offers (CSV, JSON and PDF). Within 30 days after the last day, we delete every workspace and account; backups are overwritten on their normal rotation, as our Privacy policy states. Billing records that the law requires us to keep are kept for the legal period. For the founders one-time payment, the refund rule in “Paid plans, once they open” also applies.

From the day we announce the end, subscriptions no longer renew, and the part of a paid period that runs after the last day is refunded. If the service has to stop sooner because of a court or authority decision, force majeure, or the death or incapacity of the publisher, the 90 days’ notice may not be possible: we then give as much notice as we can.

Changes and governing law

We may update these terms, for example to follow the law or changes to the service. For any significant change, we email you at least 30 days before it takes effect. If you disagree, you can delete your workspace before that date and, for a paid plan, cancel it without fees.

These terms are governed by French law. If you are a consumer living in another country of the European Union, you keep the protection of your country’s mandatory rules and can go to the courts where you live.

In case of dispute, please write to us first at support@nolapso.com to look for an amicable solution. Failing agreement, the competent courts are those designated by law.