Refund policy

14-day refund

Within 14 days of buying Premium, you can ask for a full refund, without giving a reason. This covers the first payment of a monthly or yearly subscription and the founders one-time payment.

How to ask

In Nolapso: Settings, Plan and usage, Withdraw from your purchase.

By email: write to support@nolapso.com from your account’s address.

Through Paddle: use the link in your receipt, or go to paddle.net.

After the refund

Paddle refunds the full amount to the payment method you used, within 14 days. The Premium plan ends: a subscription is cancelled at once and a founders place is freed. The workspace returns to Free and your data is kept.

Renewals

You can cancel at any time in Settings, Plan and usage, before the renewal date, to stop the next charge. The plan stays active until the end of the paid period.

A renewal that has already been charged is not refunded, except where the law provides otherwise. For a yearly subscription, we email you between three months and one month before it renews.

Business plan

Business is for professionals: the 14-day refund does not apply and a period that has started is not refunded. You can cancel at any time, effective at the end of the paid period. Removing users lowers later invoices for the unused part.

Your other rights

Paddle’s Buyer Terms (https://www.paddle.com/legal/buyer-terms) and its refund policy (https://www.paddle.com/legal/refund-policy) also apply. Where the law or those texts give you more rights, they apply. If a charge looks wrong, write to us or contact Paddle before you dispute it with your bank.